Confirm that upper and lower facial muscles are involved. Lower facial weakness only is more suggestive of a central nervous system (upper motor neurone) disorder.
Complete cranial nerve examination to detect/exclude any other abnormality.
Confirm no neurological abnormality in the limbs.
ENT assessment:
Examine for vesicles including pharynx, pinna, ear canal.
Otoscopy for middle-ear disorder.
Parotid gland examination to exclude clinical evidence of tumour.
Examination for cervical and cranial lymphadenopathy.
Consider alternative explanation for unilateral facial weakness: UMN lesion, zoster infection (see below), sarcoid, compression.
The weakness is usually maximal on the first day.
The prognosis is usually favourable, however aberrant reinnervation can result in synkinesis (e.g., movement of the mouth when the eye is closed) or 'crocodile tears'.
Provided no contraindications, a 10-day course of steroids if commenced within 72 hours, improves an already favourable prognosis. Prednisone 60 mg/day for 5 days, then taper over the next 5 days.
Bilateral VII palsy: this is not "Bell's palsy". Suspect: sarcoidosis, Guillain Barre syndrome, myasthenia, myopathy. Neurological opinion advised.
Patients should be instructed to seek further medical attention and investigation if no improvement occurs within 6-12 weeks or if there is any evidence of involvement of other cranial nerves.